The Problem

It is hard to understand without experience.

H

Design Concept

Connect with peers through a virtual game of charades.

Charadely is a mobile app where students in a specific class can interact with each other by playing a team-building game and then later have the ability to reach out to each other. It bridges the gap between what in-person lecture offers and what virtual classes are missing by offering opportunities for fun informal communication, allowing students to gauge each others’ personalities and then self-select study partners. Another non-tech component of our solution is by encouraging a course policy of having students play the game at the first lecture of the course.

Research

There are no small talks in the virtual world.

The team conducted 4 contextual interviews to better understand how Cornell freshmen virtually interact, socialize, and find study partners within the same classes currently. We then created an affinity diagram to categorize and synthesize what we learned. From the affinity diagram, we identified 4 actionable insights:

IDEATION

Recover the implicit matching system.

We ideated 40 design concepts in total during the brainstorming session and sorted them into the ways they solved group formation and communication issues. One common thread that we found in our proposed ideas was that personality and value matchings were key.

Our initial instinct was to use a survey-based platform to pair study partners together, however, after more thought, we realized this approach was flawed for two reasons:

• Students may feel awkward if an algorithm recommends them somebody to work with and would be unwilling to participate;

• Survey-based matching isn’t novel or creative and has been attempted by other platforms with little success.

We chose Charadely because it combines informal communication and shared experience, enabling natural personality-based matching occurs implicitly.

Task Flow

There are three major tasks conducive to our solution’s core focus of initial group formation: 1) playing charades with classmates 2) identifying who they played best with 3) and contacting preferred classmates to collaborate.

USER TESTING

Crafting the experience

We used paper prototypes to help us get feedback on initial user flows and understand users’ mental models. User feedback primarily concentrated on the process of identifying potential study partners. Two significant pieces of feedback we received were:

• “Starring” other users felt forced and too formal

• Perceived enjoyment of a match was just as important in determining potential partners as the performance was

In response to user concerns, we implemented following changes in mid-fidelity prototypes to seek further critique:

• Allowing users to “tap” on other users’ profile pictures to form a connection instead of “star” after a game

• Adding a 5-star system enabling users to record perceived level of enjoyment

We continued to refine the visual look of the product. We used minimal UI elements and a limited number of colors to keep the interface interesting but also clean. In addition, the use of high contrast throughout prototypes made the product accessible to the most common types of color blindness.

In order to evaluate designs of high fidelity prototypes and identify any User Problem Instances, we recruited 4 first-year students at Cornell University for usability testing. The major UX problems that were made evident during evaluations were a lack of clarity in the rules of charades, the rating system, and the use of the History tab. Some direct quotes from users during usability testings include:

“I am confused because I have never played charades before. Should I tell my team what my role is at all?”

“Are ratings for the game overall or my teammates? Are my teammates gonna see the rating I give?”

“Are the game records in the History tab games I have personally played? Or do they also include games my classmates have played?”

After analyzing the problem space, we made the following key improvements to high fidelity prototypes:

• added tutorial for charades

• removed rating system

• improved flow to History tab

LOOKING FORWARD

Fostering a welcoming virtual environment.

Connecting with peers virtually is hard, especially when online lectures are highly formal and structured. During user interviews, one common complaint I heard from students was that they have tried reaching out to others but often received no response. Some also expressed fear of wasting others’ time because everyone seemed to be too busy for casual chatting.

This is a wicked problem that cannot be solved by technologies alone. The current design concept focuses on providing first-year college students opportunities for casual communication with all classmates virtually. However, an important non-tech component of the solution should be highlighted: fostering a welcoming social environment and encouraging students to reach out to each other.